Roxio Easy Media Creator 10 Suite
Roxio Easy Media Creator 10 Suite (Blu-ray Edition)

ReadMe File

Welcome to Easy Media Creator. This ReadMe document contains last-minute product information and updates to the Easy Media Creator documentation.


Supported formats

The following are formats supported in Roxio Easy Media Creator Suite.

Input formats:

  • Video: AVI, DV, HD-V, MPEG-1, MPEG-2, MPEG-4, MPEG2-HD, IFO/VOB, DivX, DivX HD, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime, 3GP, MPEG2 Transport Stream, H.264, OpenDVD
  • Audio: Audio CD, MP3, WAV, WMA, Dolby Digital AC-3, AAC, Ogg Vorbis, FLAC, M4A, MP4, Playlists (WPL, ASX, M3U, PLS, XSPF)
  • Image: JPG, PNG, TIFF, BMP, GIF

Output formats:

  • Video: AVI, DV-AVI, HD-V, MPEG-1, MPEG-2, MPEG-4, MPEG2-HD, DivX, DivX HD, WMV, WMV HD, H.264, MP4, 3GP
  • Audio: MP3, WAV, WMA, Dolby Digital AC-3, Ogg Vorbis, FLAC, MPEG-1, MPEG-2, M4A, AAC, Playlists (M3U, PLS, XSPF, WPL, HighMAT, MPV)
  • Image: JPG, PNG, TIFF, BMP, GIF
  • Video disc formats: DVD, Video CD (VCD), Super Video CD (SVCD), Mini DVD

Recordable media formats:

  • Supports all popular recordable formats:
  • Supports popular disc image formats: ISO, C2D, and BIN/CUE


  1. BD-R/RE discs can be copied using the copy task in Roxio Central. Video Copy & Convert, Music Disc Creator, DVD Music Assistant, LP & Tape Assistant, and Sound Editor only support CD and DVD burning.
  2. QuickTime 7 or higher is required for playback of M4A or MOV files.

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Installation issues

To provide you with current information about known installation issues for Easy Media Creator, we have posted an installation-specific ReadMe document on the Roxio Web site. Internet access is required to access this ReadMe document. To access the installation-specific ReadMe document, click here.

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Registering your Roxio software

Be sure to register your software to take advantage of free product and driver updates, and to receive technical support (as outlined in the support information policy). You can also choose to receive news, tips, and e-mail notifications of Roxio promotions.

Note: You must be connected to the Internet to register your software. Registration is free.

To register your software:

  1. Ensure that your computer is connected to the Internet.
  2. From any of the main Roxio applications, click the Help menu and then choose Online Registration.
  3. The Product Registration window opens.
  4. Follow the on-screen instructions to complete the registration.

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Roxio support options

Roxio online support

If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (

You can access the Roxio Web site in any of these ways:

  • Click the Roxio logo from any Easy Media Creator component window.
  • From your Web browser, go to

Easy Media Creator support options

  • Unlimited self-help options
    Roxio provides a variety of self-help tools from the Roxio Support Web site (, including our virtual agent, a searchable knowledge base of support articles with troubleshooting tips, and tutorials that can help you get the most out of your Roxio products.
    Note: Be sure to visit the Roxio Support Web site before you contact us by phone or e-mail—you will find answers to most of your questions there.
  • Alternate support options
    Alternate support options such as e-mail or telephone support may be available on a limited or paid basis for your Roxio product. Please visit our Web site ( to find out what options are available for your product.
  • Contacting Roxio
    Log in to our Customer Web portal to submit a request for assistance or to find support contact information for your location. You can find the customer Web portal at

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Trial version

If this product contains a trial version, you have the opportunity to use additional software or features for a limited trial period. You will be informed that a trial version is included when you first run the software. When the trial period expires, the additional software and features will be deactivated and can no longer be used until purchased. (The standard features of this product will not be affected.) You can purchase the additional software or features at any time, either during the trial period, or after it has expired.

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Updating your Roxio software

Updates to the Easy Media Creator software, when available, can be downloaded from the Roxio Support Web site. See Roxio support options.

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What to do if your CD, DVD, or BD burner is not recognized

You may not be able to use your burner, or the burner may not be recognized, if it is already being used by another burning application. You may need to disable the other burning application before you can use Roxio Easy Media Creator to burn a disc. Roxio Easy Media Creator needs blank unformatted discs. If you have a formatted disc in the drive, remove it and replace it with a blank, unformatted disc.

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Updates to the Roxio documentation

There are currently no corrections to the documentation.

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General Easy Media Creator known issues

Note: Depending on the software version you are running, some of the applications described below may not be available. For information about upgrading to take full advantage of all the applications described, visit

Sound card must be installed

If you do not have a sound card installed and properly working, you may experience unexpected behavior in some components.

Outdated video drivers may cause unpredictable behavior

If you are experiencing unusual behavior with Roxio Easy Media Creator, or display problems, make sure that you have the latest video drivers for your system installed. You can find updated video drivers on your system (or video card) manufacturer's Web site. It is recommended that you keep your video drivers up-to-date. Many display or other related application problems can be solved by having the latest video drivers installed.

Note: A new video driver may cause problems with video applications. If you have problems with video applications after updating your driver, revert to an older driver.

Some music tracks purchased online cannot be used in Roxio projects

Tracks purchased from online music stores may be protected and have different usage rights. For example, music tracks that you purchase online might only allow for audio CD creation; in this example, you could not browse for a purchased music track and add it to your Roxio projects.

Disable drive emulation software

Some drive emulation software may conflict with Roxio Easy Media Creator. If you have drive emulation software installed, you should disable it to use Roxio Easy Media Creator. For more information, visit the Roxio Support Web site. See Roxio support options.

Third-party packet writing software may cause problems

Packet writing software provides an alternative to writing entire tracks or discs, but may cause problems when using Roxio Easy Media Creator. If you have problems formatting or writing to discs, uninstall any packet writing software and try again. For more information, visit the Roxio Support Web site. See Roxio support options.

Display settings lower than 1024 X 768 may result in display issues

Roxio Easy Media Creator is designed to be displayed at a resolution of 1024 X 768 or higher. Parts of the application may not display correctly if:

  • you resize the program window to a size smaller than 1024 X 768
  • your resolution is set to 1024 X 768, but the size of your Windows taskbar is larger than the default
  • there are too many toolbars open on your Windows Desktop

Audio and video format playback requires correct codec on the system

Many of the supported audio and video formats (such as AVI, WMA, WMV, and WAV) support various types of compression and decompression. To play these formats, you need the correct codec installed on your system. For example, you might have an AVI file that uses codec ABC, and a WMV file that uses codec XYZ. If your system only has codec ABC installed, only the AVI file will play properly.

To get the required codec, play the file in another player on your system, such as Windows Media Player. Usually these players detect that the codec is missing and will automatically request that it be sent over the Internet and installed on your system.

Video thumbnails may not display properly at less than 24-bit color

If the video thumbnails are not displaying properly, make sure that your display settings are set to 24-bit color or higher.

WMV previews do not play automatically

When you double-click a Windows Media Video (WMV) file to preview it, the Preview window opens, but does not start to play the file automatically. This is intentional, to prevent the incorrect playback of WMV slideshows in this player window. To preview the file, click the Play button in the Preview window.

Some WMV files cannot be used in VideoWave or MyDVD

Some WMV files are intended for playback only and are not suitable for editing. You cannot use these files in VideoWave or MyDVD. In Media Selector, you can tell which files you cannot use by previewing the file – there will be no seek slider bar in the Preview window. 

QuickTime is required to use MOV files

To use MOV files in your Roxio projects you must have the latest version of Apple QuickTime installed. Visit for more information.

General CD and DVD burning issues

Many burning problems can be resolved by updating the firmware of your CD or DVD recorder. (Please check the drive manufacturer's Web site to see if a firmware update is available.) Other issues may be resolved by using another brand of blank media.

AutoPlay handler disabled when using some components

Windows XP AutoPlay functionality is disabled while the following components are open:

  • Label Creator
  • Creator Classic
  • Roxio Retrieve
  • Video Copy & Convert

This behavior is by design to ensure that AutoPlay does not interfere with recording to disc. When you close these applications, AutoPlay will run normally.

Application-specific known issues

To provide you with current information about the individual component applications of Easy Media Creator, we have posted application-specific ReadMe documents on the Roxio Web site. The links to the application-specific ReadMe documents containing the latest known issues are below. Internet access is required to access these following ReadMe documents.

Note: Depending on the software version you are running, some of the applications listed below may not be available. For information about upgrading to take full advantage of all the applications listed, visit

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