Roxio Retrieve - ReadMe File

Roxio Retrieve

ReadMe File

Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at http://support.roxio.com.

Contents:

Known issues
Roxio support options

Known issues

After installing Easy Media Creator, you may be unable to read CDs or DVDs

This issue appears to be caused by a conflict between a Roxio feature called RXFilter and certain anti-virus software. If you have this issue, you can correct it by disabling RXFilter. RXFilter lets you access data on compressed or encrypted disc sets directly from Windows Explorer instead of having to use Roxio Retrieve. After disabling RXFilter, you will need to use Roxio Retrieve instead to read compressed or encrypted data discs created in Creator Classic.

To disable RXFilter, download and run this utility:
http://tools.roxio.com/support/c8/rx/rxfix.exe

To re-enable RXFilter, download and run this utility:
http://tools.roxio.com/support/c8/rx/rxenabler.exe

After either of these utilities is run, you must restart your computer for the changes to take effect.

Roxio support options

If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (http://support.roxio.com).

You can access the Roxio Web site in any of these ways:

Click the Roxio logo from any Roxio component window.
From your Web browser, go to http://support.roxio.com.

Unlimited self-help options

Roxio provides a variety of self-help tools from the Roxio Support Web site (http://support.roxio.com), including our virtual agent, a searchable knowledge base of support articles with troubleshooting tips, and tutorials that can help you get the most out of your Roxio products.

Note: Be sure to visit the Roxio Support Web site before you contact us by phone or e-mail—you will find answers to most of your questions there.

Alternate support options

Alternate support options such as e-mail or telephone support may be available on a limited or paid basis for your Roxio product. Please visit our Web site (http://support.roxio.com) to find out what options are available for your product.

Contacting Roxio

Log in to our Customer Web portal to submit a request for assistance or to find support contact information for your location. You can find the customer Web portal at http://selfserve.roxio.com.