CineMagic

ReadMe File

Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at http://support.roxio.com.

Contents:

Known issues

QuickTime installation fails if User Account Control is enabled

Some application features require that QuickTime be installed on your computer. If you need QuickTime, you will be prompted to download it and install it from the Apple Web site. When you download QuickTime, you will be prompted, "Do you want to run or save this file?" If you click Run, and if you have User Account Control enabled in Windows Vista, the installation will fail. To install the QuickTime software, click Save, and save it to your computer first. Then run the installation file saved on your computer.
 

Matrox Millennium G550 graphics card is not supported.

Due to the limited capabilities of this card, it is not supported for this application. Using this graphics card with CineMagic will cause undesirable results.
 

CineMagic cannot access some media file types from a network location

WMV, ASF, WMA, and MP3 files cannot be added to CineMagic or accessed from VideoWave if the files are at a network location. If you want to use these file types in your VideoWave or CineMagic productions, copy them first to your computer and then add them.
 

Roxio support options

If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (http://support.roxio.com).

You can access the Roxio Web site in any of these ways:

Unlimited self-help options
 
Roxio provides a variety of self-help tools from the Roxio Support Web site (http://support.roxio.com), including our virtual agent, a searchable knowledge base of support articles with troubleshooting tips, and tutorials that can help you get the most out of your Roxio products.
 
Note: Be sure to visit the Roxio Support Web site before you contact us by phone or e-mail—you will find answers to most of your questions there.
 

Alternate support options
 
Alternate support options such as e-mail or telephone support may be available on a limited or paid basis for your Roxio product. Please visit our Web site (http://support.roxio.com) to find out what options are available for your product.
 

Contacting Roxio
 
Log in to our Customer Web portal to submit a request for assistance or to find support contact information for your location. You can find the customer Web portal at http://selfserve.roxio.com.

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