Sound Editor - ReadMe File

Sound Editor

ReadMe File

Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at http://support.roxio.com.

Known issues

Audio files don't play on some MP3 players.

When recording audio, make sure that the quality settings for sampling rate and compression (bits per sample) are consistent. For example, if you combine high-quality compression (a bit rate of 16) with a low-quality sampling rate (8 kHz), or vice versa, the resulting audio file may not play on some MP3 players.

Roxio support options

If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (http://support.roxio.com).

You can access the Roxio Web site in any of these ways:

Click the Roxio logo from any Roxio component window.
From your Web browser, go to http://support.roxio.com.

Unlimited self-help options

Roxio provides a variety of self-help tools from the Roxio Support Web site (http://support.roxio.com), including our virtual agent, a searchable knowledge base of support articles with troubleshooting tips, and tutorials that can help you get the most out of your Roxio products.

Note: Be sure to visit the Roxio Support Web site before you contact us by phone or e-mail—you will find answers to most of your questions there.

Alternate support options

Alternate support options such as e-mail or telephone support may be available on a limited or paid basis for your Roxio product. Please visit our Web site (http://support.roxio.com) to find out what options are available for your product.

Contacting Roxio

Log in to our Customer Web portal to submit a request for assistance or to find support contact information for your location. You can find the customer Web portal at http://selfserve.roxio.com.