Audio/Video Converter

ReadMe File

Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at http://support.roxio.com.

Known issues

Audio files transferred to an iPod cannot be played.

When Audio/Video Converter transfers audio or video files to an iPod, it does not add them to the iPod database. Therefore, the files are not playable using the standard iPod user interface. A workaround is to choose Convert to Folder, convert the files to a folder on the hard disk, and then use iTunes to copy them to the iPod.
 

Audio/Video Converter gadget must be added to the Sidebar in Windows Vista.

If you have Windows Vista, the Audio/Video Converter is available as a Sidebar gadget. However, it is not automatically added to the Sidebar during installation.

To add the Audio/Video Converter to the Sidebar:

1. If the Sidebar is not open, click the Start button, type "sidebar" in the Search box, and then press Enter.
2. In the Sidebar, click the plus (+) sign to add gadgets.
3. Select the Audio/Video Converter gadget, and click Add.
    

Audio/Video Converter is not displayed correctly in the Vista Sidebar and is not functional when Vista User Account Control is switched off (Vista 64 bit versions only)

If you install Audio/Video Converter on a system running the 64-bit version of Windows Vista, the graphical user interface will not display properly and is not functional when User Account Control is disabled. Windows Vista has User Account Control enabled by default. Roxio is working on a solution for this problem.

To work around this issue, use one of the following methods:

• Enable User Account Control in Windows Vista. For more information about User Account Control and how to enable it visit www.microsoft.com .
  
  or

• Re-install Audio/Video Converter by performing the following steps:
  1. Choose Start > Control Panel, click Programs, and then click Uninstall a Program.
  2. From the list of programs, select EMC Gadgets64 and then, on the toolbar, click Uninstall.
  3. Click Yes to confirm the uninstallation. If during the uninstall you are prompted to close applications, choose to automatically close the applications and click OK.
  4. Wait for the uninstallation to complete. If you are prompted whether to restart Windows, click Yes and wait for the Windows to restart.
  5. Insert the Easy Media Creator 10 installation disc. If the Autoplay dialog opens, click Open folder to view files. Otherwise, click Start, and in the Search box, type the drive letter type of the disc drive containing the installation disc. Then press Enter.
  6. Double-click the EMCGADGETS64_100 folder.
  7. Double-click EMCGadgets64.msi to launch the installer and follow the instructions to install the Gadget.
  8. After the installation is complete, open the Windows Sidebar and add the Gadget to the Sidebar again.
      

Documentation updates

Transferring files

To transfer files to a portable device:

1. Click the target selector, and choose the portable device from the list.
   Note: The list contains all of the portable devices that have been connected to your computer, even if the device is currently disconnected.
2. Click the wrench to display the settings, and set the conversion options:
   Audio file target: To transfer audio files, from the list, select the audio file format supported by your device. For more options (for example, to change the target folder on the device) click the double arrow beside the Audio file target box.
   Video file target: To transfer video files, from the list, select the video file format supported by your device. For more options (for example, to change the target folder on the device) click the double arrow beside the Video file target box.
   Temporary Folder: The folder in which files will be stored if the device is not currently connected to your computer. The files will be transferred next time you connect the device.
3. Click OK.
4. Drag the files to be transferred onto the gadget. The gadget shows the transfer progress, and a message displays in the Status area when the transfer is complete.
    

Roxio support options

If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (http://support.roxio.com).

You can access the Roxio Web site in any of these ways:

• Click the Roxio logo from any Roxio component window.
• From your Web browser, go to http://support.roxio.com.
   

Unlimited self-help options
 
Roxio provides a variety of self-help tools from the Roxio Support Web site (http://support.roxio.com), including our virtual agent, a searchable knowledge base of support articles with troubleshooting tips, and tutorials that can help you get the most out of your Roxio products.
 
Note: Be sure to visit the Roxio Support Web site before you contact us by phone or e-mail—you will find answers to most of your questions there.
 

Alternate support options
 
Alternate support options such as e-mail or telephone support may be available on a limited or paid basis for your Roxio product. Please visit our Web site (http://support.roxio.com) to find out what options are available for your product.
 

Contacting Roxio
 
Log in to our Customer Web portal to submit a request for assistance or to find support contact information for your location. You can find the customer Web portal at http://selfserve.roxio.com.
 

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