Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at http://support.roxio.com.
If you disconnect a digital video camera when Media Import is running and then reconnect it, the Preview window may be black when you select the camera in the devices list. This occurs because the Contrast, Saturation, and Brightness controls are reset to their maximum levels. If this happens, adjust the Contrast, Saturation, and Brightness controls until the picture is visible.
For most Samsung camcorders, clicking Previous Frame twice causes the tape to rewind. This is a device limitation.
In Windows XP, this problem can occur during capture from an analog capture card if CPU utilization exceeds 95 percent. To avoid this problem, configure virtual memory to be "System managed" by following these steps:
For some analog capture cards, such as the WinTV-Theatre, WinTV-Radio (878), and TV Wonder Pro analog capture cards, no preview is available during capture, and the Preview window is gray. This is a technical limitation of the device driver.
Media Import cannot capture from some video devices if the ehRecvr process is enabled. To disable the process, follow these steps:
This error occurs when you select the All-in-Wonder X800 analog capture card from the Device list on the Video page or, if this is the only card installed on the PC, when you start Media Import. It occurs if DAO is already installed on the PC, because the Setup program for the card attempts to install DAO. To resolve this error, follow these steps:
In the Advanced options for an MPEG-2 hardware device, the standard drop-down list includes PAL. If PAL is not supported by the MPEG-2 hardware device, and you set the standard to PAL, the change is not saved. (This is a technical limitation.)
When you select a web camera from the Device list on the Video page, the device-specific page opens. For most web cameras, this page plays back the images in the field of vision of the web camera, as well as any audio detected by the camera. However, for some web cameras, such as the Logitech QuickCam 4000 web camera, the audio is not previewed. Nor is audio previewed after you click Capture to begin capturing video. The audio is captured and stored with the video file. (This is a device limitation.)
Some web cameras that can be used to capture still photos do not appear in the list of devices on the Photo page. This problem occurs if the camera is not connected to the computer when Media Import is launched. To solve this problem, close Media Import, connect the camera to the computer, and then open Media Import again. The camera should now appear in the device list.
By default, Media Import mutes the web camera during capture, to avoid feedback. If you hear feedback, this setting has been changed. To correct the problem, mute the web camera by clicking Options on the web camera import dialog box, and then clicking Enable/Mute audio preview.
When you are working with a USB video device in Media Import, do not disconnect that device. If you do, Media Import will hang. To avoid this problem, always shut down Media Import before disconnecting the device.
The quality of results obtained with the SmartScan feature is influenced by the hardware (DV camera) and software (drivers) you are using. To ensure the best possible results with all hardware and software, follow these guidelines:
This problem occurs if you move a tape from the recording digital video camera to another DV camera, and then attempt to use the Smart Scan feature. When using Smart Scan, always play back the tape in the DV camera in which you recorded it.
If you change the mode of the a digital video (DV) camera when it is selected in Media Import, then Media Import does not immediately detect the change. To avoid problems, make sure that the DV camera mode is set correctly before you select it in Media Import. If you must change the DV camera mode while it is active in Media Import, wait about a minute for Media Import to detect the change or unplug the Firewire (IEEE1394) cable and plug it back into the computer.
Using the digital video (DV) camera playback controls (Play/Stop/Rewind/Fast Forward/Pause) during capture or Smart Scan can cause errors, such as missed scenes, or termination of capture. To avoid these problems, do not use the DV camera playback controls during capture or Smart Scan.
In some cases, Media Import will not detect your camcorder if it is loaded with a DVD that has not been finalized. Please make sure the DVD is finalized and try again.
Do not switch your HD digital video camera from Live to Tape mode (or vice versa) while in Media Import or Plug & Burn. If you do, the connection to the camera will be lost. To reconnect to the camera, you must exit and re-enter Media Import or Plug & Burn.
Roxio components cannot determine the length of an m2t file. As a result:
When you display the Media Import page for a high definition video camera, the Preview window defaults to black. To show the saved video footage in the Preview window, click Play.
After you capture video footage, a thumbnail representing the footage appears in the Recently Imported window. For some high definition video cameras, such as the JVC GR-HD1 and HDR-FX1 cameras, the aspect ratio and color of the thumbnail is incorrect. (This is a device limitation.) However, the color and aspect ratio of the saved video clips is correct.
When recording audio, make sure that the quality settings for sampling rate and compression (bits per sample) are consistent. For example, if you combine high-quality compression (a bit rate of 16) with a low-quality sampling rate (8 kHz), or vice versa, the resulting audio file may not play on some MP3 players.
Although Webcam and Capture Cards/Devices may be available under the Audio Tab, Media Import does not support capturing audio only from these devices.
Some devices will not allow audio to be available from the Video Tab's Preview Screen. However, the audio will be captured, and the final asset will have audio.
After you disconnect and reconnect some types of digital camera, the camera contents do not display in the Media Import window. If this occurs, change the camera USB configuration from PTP (Picture Transfer Protocol) to mass storage. For detailed instructions, refer to the documentation for your camera.
If captures from a TWAIN device are unsuccessful, try changing the TWAIN options by following these steps:
If the capture is still unsuccessful, repeat these steps to try a different transfer method.
If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (http://support.roxio.com).
You can access the Roxio Web site in any of these ways:
Unlimited self-help options
Alternate support options
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