ReadMe File - June 2007

Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at


Known issues

Some quad-byte characters display incorrectly in MyDVD

This error occurs because there are two types of quad-byte characters, Part 1 and Part 2. Most fonts support Part 1 characters, but only one (Microsoft YiBaiti) supports Part 2 characters. Unfortunately, Microsoft YiBaiti does not support Part 1 characters. To resolve this problem, apply a font that supports the appropriate character type.

Narration controls are disabled if no recording device is attached to the computer

The buttons and boxes on the Narration dialog are grayed out if no recording device (such as a microphone) is attached to the computer. To resolve the problem, connect a recording device and restart MyDVD.

MyDVD fails to launch if an audio device is not connected

MyDVD may fail to launch on a computer running Windows Vista, if that computer does not have a connected audio output device. To resolve this problem, connect an audio output device (such as speakers or headphones) to the computer, and then start MyDVD again.

Blue Screen or Crash occurs while working with Windows Media Video content (WMV) files.

This error occurs if your Graphics card supports DirectX Video Acceleration of WMV content, and your Windows Media Player software is not up-to-date. To make sure that your Windows Media Player software (version 10), is up-to-date, follow these steps:

  1. In Windows Media Player, choose Help > Check for Player Updates. Follow the instructions to install the updates.
  2. Install the update for Windows Media Digital Rights Management-enabled players. For more information, see
  3. Install the fix to enable DirectX Video Acceleration of Windows Media Video (WMV) content in Windows Media Player 10. For more information, see;en-us;888656.


Matrox Millennium G550 graphics card is not supported.

Due to the limited capabilities of this card, it is not supported for this application. Using this graphics card with MyDVD will cause undesirable results.

Do not change the rendering mode from Software to Hardware in the MyDVD Application Settings.

The installation process analyzes your video card, to determine whether it supports Hardware rendering mode. If your video card supports Hardware mode, the installation process automatically sets the mode to Hardware; if it does not, the installation process sets the mode to Software.

If the installation process set the mode to Software, do not change it to Hardware. If you try to use Hardware mode when it is not supported by your video card, MyDVD may not run properly.

Some icons are grayed out and do not become accessible.

MyDVD includes several grayed-out icons which were not removed in time for this Release. These icons provide no functionality and can be ignored.

You cannot change the project type for an existing project.

When you start MyDVD, it opens with a new DVD project by default. If you create a project, and then decide to change the project type, you will have to re-create the project. To create a project other than a DVD project, select the correct project type from the File > New Project menu before beginning work on your project.

Menu thumbnails in MyDVD are not updated.

You can use the Edit Movie feature in MyDVD to edit a movie. However, if you do, the menu thumbnail is not updated. For example, if you use Edit Movie to add an overlay or a video effect to a movie, the change does not appear in the thumbnail. If you want the movie thumbnail to be updated, use VideoWave to make change the movie and output it as a video file.

In Plug & Burn, when a capture is cancelled, the resulting disc cannot be used to burn other projects.

When you click Capture now or Capture entire tape in Plug & Burn, the assistant begins burning the taped footage to the disc. If you click Cancel, and are burning to a non-rewritable disc, the disc will be finalized, and cannot be used to burn another project.

"Select video device failed" or "Operation 'Build'..." error occurs.

Plug & Burn cannot capture from some video devices if the ehRecvr process is enabled. To disable the process, follow these steps:

  1. From the Start menu, choose Run.
  2. Type "net stop ehrecvr" and click OK.

Plug & Burn does not support high definition video devices.

Plug & Burn does not support high definition video cameras or other high definition video devices. The image resolution for high definition video devices is greater than the maximum resolution supported for DVD (720x480 or 720x576).

Error occurs in Plug & Burn when you click Capture Now at end of tape.

If you click Capture Now when the end of the tape is reached on the DV camera, capture appears to continue indefinitely, with no video actually captured, or the following error is displayed: Error "Operation "OnBurnError" error: last sate 1, error code -2147200497. To avoid this problem, do not click Capture Now at end of tape. Rewind to at least 1 minute before end of tape before capturing.

Analyzing color for a video clip takes a long time.

When analyzing the color in a video clip, VideoWave analyzes the entire media file, not just the selected scene. As a result, the first time you analyze color for a video clip, the analysis may take a long time (depending on the size of the clip). This approach ensures that, if you later adjust the video clip in and out points to show more of the clip, the new section will also be color-corrected. Note: If you subsequently analyze another scene in the same video clip, the analysis time will be very short.

Video files require transcoding.

Some file formats require transcoding (conversion) before they can be used in MyDVD. When prompted to transcode a file, click OK to convert it.

.MOV files do not play in MyDVD or other Roxio components.

Roxio components require QuickTime 7.04 to play .MOV files. To solve this problem, upgrade QuickTime on your computer.

Support of MPEG-4 (.MP4) video files is not included with MyDVD.

To add support for these files for MyDVD, you must obtain and install a 3rd party MPEG-4 codec, such as QuickTime, 3ivx, DivX, or XviD.

MyDVD hangs during editing of DivX files.

This error can occur if your display driver is not up-to-date. To resolve this problem, go to the manufacturer's web site to obtain the latest display driver.

Thumbnails in the Production Editor are not updated when photos or video clips are moved.

If you move or rename a photo or video clip that is used in the currently open production, the thumbnails are not updated to show that the photo or video clip is missing, and the Tools > Browse for Missing Files command remains unavailable. After moving or renaming files, close the project, and re-open it. MyDVD will recognize that files are missing, and you will be able to Browse for Missing Files.

Opening Task Manager while capturing video will shut down Plug & Burn.

If you open the Task Manager while capturing analog video, the capture will be stopped and Plug & Burn will shut down. To avoid errors while capturing video, do not press Ctrl-Alt-Delete or use any other method to open the Task Manager during the capture process.

CinePlayer may play disc during Plug & Burn.

If you insert a DVD into your burner while attempting to capture video from a DV camcorder or other source, CinePlayer may open and play the DVD. If this happens, you can minimize CinePlayer and continue with your Plug & Burn session.

MyDVD Express will not launch if you install a retail version of a Roxio product over a trial version.

If you install a retail version of a Roxio product over a trial version, MyDVD Express will not launch. Before installing the retail Roxio product, first uninstall the trial version.

Plug & Burn does not support mode switching for HD digital video cameras

Do not switch your HD digital video camera from Live to Tape mode (or vice versa) while in Plug & Burn. If you do, the connection to the camera will be lost. To reconnect to the camera, you must exit and re-enter Plug & Burn.

Updates to the Roxio documentation

Importing older MyDVD projects

The MyDVD file format changed in Release 7.0. MyDVD projects created prior to Release 7.0 have a *.dvd extension, and cannot be opened in MyDVD Release 7.0 or later. However, you can import them, and MyDVD will convert them to the current format.

Note: You can import projects from your hard disk, or from a burned CD or DVD.

To import a MyDVD project created prior to Release 7.0:

  • Choose File > Import MyDVD Project, locate the project you want to work with, and then click Open.

Roxio support options

If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (

You can access the Roxio Web site in any of these ways:

Unlimited self help options
Roxio provides a variety of self help tools from the Roxio Support Web site (, including our virtual agent, a searchable knowledge base of support articles with troubleshooting tips, and tutorials that can help you get the most out of your Roxio products.
Note: Be sure to visit the Roxio Support Web site before you contact us by phone or e-mail—you will find answers to most of your questions there.

Alternate support options
Alternate support options such as e-mail or telephone support may be available on a limited or paid basis for your Roxio product. Please visit our Web site ( to find out what options are available for your product.

Contacting Roxio
Log in to our Customer Web portal to submit a request for assistance or to find support contact information for your location. You can find the customer Web portal at

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