ReadMe File - June 2007
Note: In addition to the known issues contained in this document, you can access current product support information on the Roxio Web site at http://support.roxio.com.
Some quad-byte characters display incorrectly in MyDVD
This error occurs because there are two types of quad-byte characters, Part 1 and Part 2. Most fonts support Part 1 characters, but only one (Microsoft YiBaiti) supports Part 2 characters. Unfortunately, Microsoft YiBaiti does not support Part 1 characters. To resolve this problem, apply a font that supports the appropriate character type.
Narration controls are disabled if no recording device is attached to the computer
The buttons and boxes on the Narration dialog are grayed out if no recording device (such as a microphone) is attached to the computer. To resolve the problem, connect a recording device and restart MyDVD.
MyDVD fails to launch if an audio device is not connected
MyDVD may fail to launch on a computer running Windows Vista, if that computer does not have a connected audio output device. To resolve this problem, connect an audio output device (such as speakers or headphones) to the computer, and then start MyDVD again.
Blue Screen or Crash occurs while working with Windows Media Video content (WMV) files.
This error occurs if your Graphics card supports DirectX Video Acceleration of WMV content, and your Windows Media Player software is not up-to-date. To make sure that your Windows Media Player software (version 10), is up-to-date, follow these steps:
Matrox Millennium G550 graphics card is not supported.
Due to the limited capabilities of this card, it is not supported for this application. Using this graphics card with MyDVD will cause undesirable results.
The installation process analyzes your video card, to determine whether it supports Hardware rendering mode. If your video card supports Hardware mode, the installation process automatically sets the mode to Hardware; if it does not, the installation process sets the mode to Software.
If the installation process set the mode to Software, do not change it to Hardware. If you try to use Hardware mode when it is not supported by your video card, MyDVD may not run properly.
MyDVD includes several grayed-out icons which were not removed in time for this Release. These icons provide no functionality and can be ignored.
When you start MyDVD, it opens with a new DVD project by default. If you create a project, and then decide to change the project type, you will have to re-create the project. To create a project other than a DVD project, select the correct project type from the File > New Project menu before beginning work on your project.
You can use the Edit Movie feature in MyDVD to edit a movie. However, if you do, the menu thumbnail is not updated. For example, if you use Edit Movie to add an overlay or a video effect to a movie, the change does not appear in the thumbnail. If you want the movie thumbnail to be updated, use VideoWave to make change the movie and output it as a video file.
When you click Capture now or Capture entire tape in Plug & Burn, the assistant begins burning the taped footage to the disc. If you click Cancel, and are burning to a non-rewritable disc, the disc will be finalized, and cannot be used to burn another project.
Plug & Burn cannot capture from some video devices if the ehRecvr process is enabled. To disable the process, follow these steps:
Plug & Burn does not support high definition video cameras or other high definition video devices. The image resolution for high definition video devices is greater than the maximum resolution supported for DVD (720x480 or 720x576).
If you click Capture Now when the end of the tape is reached on the DV camera, capture appears to continue indefinitely, with no video actually captured, or the following error is displayed: Error "Operation "OnBurnError" error: last sate 1, error code -2147200497. To avoid this problem, do not click Capture Now at end of tape. Rewind to at least 1 minute before end of tape before capturing.
When analyzing the color in a video clip, VideoWave analyzes the entire media file, not just the selected scene. As a result, the first time you analyze color for a video clip, the analysis may take a long time (depending on the size of the clip). This approach ensures that, if you later adjust the video clip in and out points to show more of the clip, the new section will also be color-corrected. Note: If you subsequently analyze another scene in the same video clip, the analysis time will be very short.
Some file formats require transcoding (conversion) before they can be used in MyDVD. When prompted to transcode a file, click OK to convert it.
Roxio components require QuickTime 7.04 to play .MOV files. To solve this problem, upgrade QuickTime on your computer.
Support of MPEG-4 (.MP4) video files is not included with MyDVD.
To add support for these files for MyDVD, you must obtain and install a 3rd party MPEG-4 codec, such as QuickTime, 3ivx, DivX, or XviD.
This error can occur if your display driver is not up-to-date. To resolve this problem, go to the manufacturer's web site to obtain the latest display driver.
If you move or rename a photo or video clip that is used in the currently open production, the thumbnails are not updated to show that the photo or video clip is missing, and the Tools > Browse for Missing Files command remains unavailable. After moving or renaming files, close the project, and re-open it. MyDVD will recognize that files are missing, and you will be able to Browse for Missing Files.
If you open the Task Manager while capturing analog video, the capture will be stopped and Plug & Burn will shut down. To avoid errors while capturing video, do not press Ctrl-Alt-Delete or use any other method to open the Task Manager during the capture process.
If you insert a DVD into your burner while attempting to capture video from a DV camcorder or other source, CinePlayer may open and play the DVD. If this happens, you can minimize CinePlayer and continue with your Plug & Burn session.
If you install a retail version of a Roxio product over a trial version, MyDVD Express will not launch. Before installing the retail Roxio product, first uninstall the trial version.
Do not switch your HD digital video camera from Live to Tape mode (or vice versa) while in Plug & Burn. If you do, the connection to the camera will be lost. To reconnect to the camera, you must exit and re-enter Plug & Burn.
The MyDVD file format changed in Release 7.0. MyDVD projects created prior to Release 7.0 have a *.dvd extension, and cannot be opened in MyDVD Release 7.0 or later. However, you can import them, and MyDVD will convert them to the current format.
Note: You can import projects from your hard disk, or from a burned CD or DVD.
To import a MyDVD project created prior to Release 7.0:
If you cannot find the answers you are looking for in the online Help or the User Guide, you can get the most current information from our Web site (http://support.roxio.com).
You can access the Roxio Web site in any of these ways:
Unlimited self help options
Alternate support options
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